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INDIANAPOLIS (June 2, 2026) — Today, IndyGo announces the July 1 launch of MyKey+, an e-fare collection system powered by Masabi, that will make it easier and more convenient to ride IndyGo. The upgrade brings riders a new branded app and smart card under the MyKey+ name.
“The launch of MyKey+ builds upon the success of IndyGo’s existing fare system while introducing new tools that make paying for transit easier, more flexible and more equitable for our riders,” said Jennifer Pyrz, President and CEO of IndyGo. “Importantly, these upgrades maintain access for cash-paying customers while expanding the convenience and consistency of the rider experience across our network.”
Starting July 1, riders will be able to open a MyKey+ account via the web portal or by downloading the MyKey+ app from the Apple App Store or Google Play. Riders interested in using a smart card can obtain their new MyKey+ card at the Care Center Desk at the Julia M. Carson Transit Center (CTC), by calling the Customer Care Center at 317-635-3344 or by attending an open house session at the CTC in July or August.
While MyKey+ has some of the same benefits as the current system, including online account management and balance protection, riders will see several new features with MyKey+:
- Fare capping benefits without needing to create a user account, though registration is still recommended for balance protection. Balance protection allows MyKey+ account holders to temporarily suspend the use of a registered card, thereby freezing the balance on the card.
- Negative balance to enable one more ride to ensure you are not stranded.
- Multiple riders using one form of payment so family members or friends can more easily travel together.
- A new retail network of 100+ Indy retailers to add money to MyKey+ accounts, using cash or card. To find nearby retailers, visit https://map.payithere.com/.
- More validators onboard bus rapid transit (BRT) buses, as IndyGo moves away from off-board fare payment at BRT stations.
The transition from MyKey to MyKey+ will happen over two months along the following timeline:
- July 1 – MyKey+ cards and app launch.
- July 31 – Last day to add money to MyKey accounts.
- Aug. 1 – Ticket vending machines (TVM) at BRT stations, Super Stops and the CTC will be turned off.
- Aug. 31 – Last day to use remaining MyKey funds.
- Sept. 1 – MyKey no longer accepted.
To ensure riders are prepared for the transition to MyKey+, IndyGo is offering open house sessions at the CTC during the following dates and times:
July 6 - 17
- Monday through Friday from 7 - 9 a.m. and 5 - 7 p.m.
Aug. 17 - 28
- Monday through Friday from 7 - 9 a.m. and 5 - 7 p.m.
During these open house sessions, riders will have the opportunity to obtain a MyKey+ card, establish a MyKey+ account and learn about the new features of MyKey+. Language interpretation will be available. The Care Center Desk at the CTC will also be open for special Saturday hours to help riders upgrade to MyKey+, from 9 a.m. - 1 p.m., in July and August.
MyKey+ is part of EZFare, a regional fare collection system that enables riders to purchase tickets and passes across multiple transit agencies spanning Indiana, Ohio, Kentucky, Michigan, West Virginia and Pennsylvania.
To learn more about MyKey+, visit IndyGo.net/MyKeyPlus.
As a reminder, starting July 1, several magnetic-stripe (mag-stripe) paper passes (2 Hour, 1 Day, 10 Trip, 31 Day, S-pass and Summer Youth) will no longer be available for purchase at the CTC, online or at TVMs. Two mag-stripe passes (2 Hour and 1 Day) sold on the bus using cash will continue to be available.
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